corp-v1-channel-uat/references/defect-and-retest-workflow.md

Defect and retest workflow

Classification

• Product defect: deployed behavior contradicts an approved acceptance outcome or requirement.
• Environment defect: routing, dependency, data, identity, or infrastructure prevents valid execution.
• Test defect: the journey implementation or fixture is incorrect.
• Unresolved: evidence is insufficient; investigate without assigning blame.

Return packet

A returned failure names the journey ID, deployment tuple, first failing step/assertion, expected and actual behavior, trace/screenshot reference, reproducibility, classification, and owning Kanban/Delivery task.

UAT does not patch the application or desired state. Delivery supplies a new application/image/GitOps identity after remediation.

Retest

Run the failed journey, materially coupled journeys, and the required smoke set. A narrow retest may verify the correction, but the final verdict must satisfy the release's declared journey set against one frozen deployment identity.