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docs: split organization pages and simplify diagram controls
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jarvis-at-skic committed 2026-10-04 10:22:49 +00:00
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docs/organization/collaboration.mdx
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---
title: Collaboration
description: How Eldorado departments combine their responsibilities to deliver shared business outcomes.
---
Departments collaborate around shared outcomes while retaining their own team ownership and accountability. See [Structure](./structure.mdx) for department and squad responsibilities.
## How the departments work together
| Business outcome | Collaboration |
| --- | --- |
| Better buyer experience | Product defines improvements; Technology delivers them; Operations brings customer feedback; Data & AI measures the result. |
| Stronger seller experience | Product and Technology develop seller tools; Operations supports sellers; Finance manages financial processes. |
| Safe and trustworthy trading | Risk & Fraud, Trust & Resolution, Architecture & Security, and Finance coordinate controls and incident responses. |
| Sustainable growth | Marketing develops demand; Product improves conversion and retention; Finance measures profitability. |
| AI-powered execution | Data & AI supports engineering and develops marketplace intelligence; Operations improves service and quality workflows. |
Department leaders remain accountable for outcomes, controls and service quality as AI becomes part of everyday work.
## Related pages
- [Structure](./structure.mdx) — departments, squads and responsibilities.
- [SDLC — Software Delivery Life Cycle](./sdlc.mdx) — leadership and delivery responsibilities.
docs/organization/sdlc.mdx
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---
title: SDLC — Software Delivery Life Cycle
sidebar_label: SDLC
description: Leadership, reporting lines and team responsibilities supporting software delivery at Eldorado.
---
import ArchifyDiagram from '@site/src/components/ArchifyDiagram';
Software delivery brings together Product and Technology, supported by the departments responsible for marketplace operations and growth. This page describes the leadership and delivery responsibilities that support that work.
## Leadership and delivery structure
<ArchifyDiagram name="organization-reporting" compact title="Eldorado leadership and delivery structure" />
The diagram shows management responsibility from leader to role or team:
- **CTO → Head of Engineering → Group Engineering Managers → Engineering Managers → the Product Engineering team.**
- **CTO → AI Architect**, coordinating engineering AI enablement.
- **COO → Operational Quality**, providing independent quality oversight.
- **CMO → Brand Team Lead**, leading Brand & Community.
Product and Technology retain separate team ownership and reporting lines. Their teams coordinate priorities, design, engineering, quality and data work to deliver business outcomes.
## Related pages
- [Structure](./structure.mdx) — departments, squads and responsibilities.
- [Collaboration](./collaboration.mdx) — how departments coordinate around business outcomes.
docs/organization/structure.mdx
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HR partners with department leaders on team capacity and development. People Operations works with Platform & IT on employee onboarding, role changes and offboarding.
## Leadership and delivery structure
## Related pages
<ArchifyDiagram name="organization-reporting" title="Eldorado leadership and delivery structure" />
The diagram shows management responsibility from leader to role or team:
- **CTO → Head of Engineering → Group Engineering Managers → Engineering Managers → the Product Engineering team.**
- **CTO → AI Architect**, coordinating engineering AI enablement.
- **COO → Operational Quality**, providing independent quality oversight.
- **CMO → Brand Team Lead**, leading Brand & Community.
Product and Technology retain separate team ownership and reporting lines. Their teams coordinate priorities, design, engineering, quality and data work to deliver business outcomes.
## How the departments work together
| Business outcome | Collaboration |
| --- | --- |
| Better buyer experience | Product defines improvements; Technology delivers them; Operations brings customer feedback; Data & AI measures the result. |
| Stronger seller experience | Product and Technology develop seller tools; Operations supports sellers; Finance manages financial processes. |
| Safe and trustworthy trading | Risk & Fraud, Trust & Resolution, Architecture & Security, and Finance coordinate controls and incident responses. |
| Sustainable growth | Marketing develops demand; Product improves conversion and retention; Finance measures profitability. |
| AI-powered execution | Data & AI supports engineering and develops marketplace intelligence; Operations improves service and quality workflows. |
Department leaders remain accountable for outcomes, controls and service quality as AI becomes part of everyday work.
- [Collaboration](./collaboration.mdx) — how departments work together on business outcomes.
- [SDLC — Software Delivery Life Cycle](./sdlc.mdx) — leadership and delivery responsibilities.