docs: add seven shared Product and Technology squads
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@@ -22,6 +22,22 @@ Functional leaders translate company priorities into departmental plans. Team le
**Management coordinates the six departments.** Each department has a clear business responsibility and a set of teams that deliver it.
## Product & Technology squads
Product and Technology share a delivery structure of **up to seven cross-functional squads**. Product sets priorities and business outcomes; Technology provides engineering leadership, technical standards and delivery capability.
| Squad | Scope |
| --- | --- |
| **Discovery & Categories** | Browsing, search, category journeys and marketplace conversion. |
| **Orders & Delivery** | Purchase and post-purchase experience, order tracking, delivery and customer feedback. |
| **Seller Platform** | Seller Portal, onboarding, integrations and seller-facing tools. |
| **Payments & Wallet** | Checkout, balances, withdrawals and payout integrations, working with Finance. |
| **Trust & Safety** | Risk controls, dispute tooling and safety workflows, working with Operations. |
| **Data & Intelligence** | Analytics, experimentation, offer ranking, recommendations and marketplace ML. |
| **Platform & AI** | Shared platform, reliability, delivery infrastructure and engineering AI tools. |
Each squad brings together product ownership, engineering, design, quality and data expertise according to its scope. Departmental teams and specialist functions below support these squads; they are not additional delivery squads. Operations retains ownership of customer cases and risk decisions, while Finance retains ownership of financial controls.
## Departments and teams
### Product