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docs: split Structure into six linked department pages

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docs/organization/structure.mdx
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---
title: Structure
pagination_next: structure/product
description: Eldorado’s organizational operating model, departments, teams and responsibilities.
---
@@ -26,90 +27,12 @@ Functional leaders translate company priorities into departmental plans. Team le
Product has **two teams** and Technology has **five teams**. Operations, Marketing, Finance & Accounting, and HR & Administration each have **one squad** covering their departmental workstreams. Each team belongs to one department, with its own leadership and responsibilities. The departments collaborate on delivery without sharing team ownership.
### Product
**Purpose:** improve the buyer and seller experience and turn marketplace opportunities into valuable product capabilities.
| Team | Responsibilities |
| --- | --- |
| Product Management | Product strategy, roadmaps, priorities and outcome measurement across discovery, categories, orders, seller tools, payments and operational workflows. |
| Product Design | User research, interaction design, design consistency and accessible buyer and seller experiences. |
Product Management owns what to improve and why. Product Design shapes the experience. Both work with Technology teams while remaining within Product.
### Technology
**Purpose:** build and operate a secure, reliable marketplace and improve the effectiveness of engineering.
| Team | Responsibilities |
| --- | --- |
| Product Engineering | Build and maintain marketplace capabilities, including search, orders, seller tools, checkout, wallet and operational tooling. |
| Platform & IT | Platform services, delivery infrastructure, observability, reliability, performance, internal systems, employee devices and identity administration. |
| Architecture & Security | Technical standards, system design, security architecture and secure engineering practices. |
| Quality Engineering | Test strategy, automation, release quality and defect prevention. |
| Data & AI | Analytics, experimentation, ranking, recommendations, marketplace ML and safe AI-assisted engineering workflows. |
The CTO owns technology direction. The Head of Engineering leads engineering delivery through Group Engineering Managers and Engineering Managers. The AI Architect coordinates AI enablement within Data & AI, working with Architecture & Security and the other Technology teams. These are leadership roles within the five-team structure, not additional teams.
### Operations
**Purpose:** keep marketplace trading dependable and resolve customer issues fairly and efficiently.
**Operations Squad** delivers the department’s responsibilities across the following workstreams.
| Workstream | Responsibilities |
| --- | --- |
| Customer Support | Buyer and seller assistance, knowledge management, self-service and support workflow automation. |
| Trust & Resolution | Disputes, appeals, refunds, warranties, chargebacks and complex customer cases. |
| Risk & Fraud | Transaction and account risk, fraud prevention, investigations and operational controls. |
| Operational Quality | Independent case reviews, quality standards, calibration, service accuracy and improvement tracking across operational teams. |
The COO coordinates Operations. Team leads manage specialists and daily service delivery. Operational Quality reports directly to the COO and reviews quality across teams.
### Marketing
**Purpose:** attract and retain customers, build the Eldorado brand and grow marketplace demand.
**Marketing Squad** delivers the department’s responsibilities across the following workstreams.
| Workstream | Responsibilities |
| --- | --- |
| Brand & Community | Brand positioning, campaigns, organic social, community and brand partnerships. |
| Creative | Campaign concepts, visual assets and performance creative. |
| SEO | Organic discovery, search visibility and content performance. |
| PPC & Affiliate | Paid acquisition, affiliate channels and return on marketing investment. |
| Influencer | Creator relationships, influencer programs and campaign delivery. |
| CRM | Customer lifecycle communication, retention, reactivation and campaign personalization. |
The CMO coordinates Marketing. The Brand Team Lead owns Brand & Community, with shared support from Creative and the other marketing workstreams.
### Finance & Accounting
**Purpose:** maintain financial control, support business decisions and keep marketplace money flows dependable.
**Finance & Accounting Squad** delivers the department’s responsibilities across the following workstreams.
| Workstream | Responsibilities |
| --- | --- |
| Financial Planning & Analysis | Budgets, forecasts, profitability, management reporting and investment analysis. |
| Accounting, Tax & Controls | Accounting, financial reporting, tax, audit coordination and internal controls. |
| Treasury & Payment Operations | Cash management, reconciliation, payout oversight, payment-provider coordination and financial risk. |
The CFO coordinates Finance & Accounting and works with executive leadership on business performance. Finance, Operations and Product share responsibility for effective payment and withdrawal processes, each within its own area of expertise.
### HR & Administration
**Purpose:** help teams attract, develop and retain people and provide an effective working environment.
**People & Administration Squad** delivers the department’s responsibilities across the following workstreams.
| Workstream | Responsibilities |
| --- | --- |
| Talent Acquisition | Recruitment, candidate experience, hiring coordination and workforce demand support. |
| People Operations | Employee onboarding, development, performance processes, policies and employee experience. |
| Office & Administration | Workplace services, office operations and administrative coordination. |
HR partners with department leaders on team capacity and development. People Operations works with Platform & IT on employee onboarding, role changes and offboarding.
- <span id="product">[Product](./structure/product.mdx)</span>
- <span id="technology">[Technology](./structure/technology.mdx)</span>
- <span id="operations">[Operations](./structure/operations.mdx)</span>
- <span id="marketing">[Marketing](./structure/marketing.mdx)</span>
- <span id="finance--accounting">[Finance & Accounting](./structure/finance-accounting.mdx)</span>
- <span id="hr--administration">[HR & Administration](./structure/hr-administration.mdx)</span>
## Related pages