docs: split Structure into six linked department pages

2026-10-08 17:29:09 +00:00
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+---
+title: Finance & Accounting
+pagination_prev: structure/marketing
+pagination_next: structure/hr-administration
+description: Finance & Accounting purpose, teams and responsibilities in Eldorado’s operating model.
+---
+
+**Purpose:** maintain financial control, support business decisions and keep marketplace money flows dependable.
+
+**Finance & Accounting Squad** delivers the department’s responsibilities across the following workstreams.
+
+| Workstream | Responsibilities |
+| --- | --- |
+| Financial Planning & Analysis | Budgets, forecasts, profitability, management reporting and investment analysis. |
+| Accounting, Tax & Controls | Accounting, financial reporting, tax, audit coordination and internal controls. |
+| Treasury & Payment Operations | Cash management, reconciliation, payout oversight, payment-provider coordination and financial risk. |
+
+The CFO coordinates Finance & Accounting and works with executive leadership on business performance. Finance, Operations and Product share responsibility for effective payment and withdrawal processes, each within its own area of expertise.
+
+[Return to Structure overview](../structure.mdx)
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+---
+title: HR & Administration
+pagination_prev: structure/finance-accounting
+pagination_next: collaboration
+description: HR & Administration purpose, teams and responsibilities in Eldorado’s operating model.
+---
+
+**Purpose:** help teams attract, develop and retain people and provide an effective working environment.
+
+**People & Administration Squad** delivers the department’s responsibilities across the following workstreams.
+
+| Workstream | Responsibilities |
+| --- | --- |
+| Talent Acquisition | Recruitment, candidate experience, hiring coordination and workforce demand support. |
+| People Operations | Employee onboarding, development, performance processes, policies and employee experience. |
+| Office & Administration | Workplace services, office operations and administrative coordination. |
+
+HR partners with department leaders on team capacity and development. People Operations works with Platform & IT on employee onboarding, role changes and offboarding.
+
+[Return to Structure overview](../structure.mdx)
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+---
+title: Marketing
+pagination_prev: structure/operations
+pagination_next: structure/finance-accounting
+description: Marketing purpose, teams and responsibilities in Eldorado’s operating model.
+---
+
+**Purpose:** attract and retain customers, build the Eldorado brand and grow marketplace demand.
+
+**Marketing Squad** delivers the department’s responsibilities across the following workstreams.
+
+| Workstream | Responsibilities |
+| --- | --- |
+| Brand & Community | Brand positioning, campaigns, organic social, community and brand partnerships. |
+| Creative | Campaign concepts, visual assets and performance creative. |
+| SEO | Organic discovery, search visibility and content performance. |
+| PPC & Affiliate | Paid acquisition, affiliate channels and return on marketing investment. |
+| Influencer | Creator relationships, influencer programs and campaign delivery. |
+| CRM | Customer lifecycle communication, retention, reactivation and campaign personalization. |
+
+The CMO coordinates Marketing. The Brand Team Lead owns Brand & Community, with shared support from Creative and the other marketing workstreams.
+
+[Return to Structure overview](../structure.mdx)
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+---
+title: Operations
+pagination_prev: structure/technology
+pagination_next: structure/marketing
+description: Operations purpose, teams and responsibilities in Eldorado’s operating model.
+---
+
+**Purpose:** keep marketplace trading dependable and resolve customer issues fairly and efficiently.
+
+**Operations Squad** delivers the department’s responsibilities across the following workstreams.
+
+| Workstream | Responsibilities |
+| --- | --- |
+| Customer Support | Buyer and seller assistance, knowledge management, self-service and support workflow automation. |
+| Trust & Resolution | Disputes, appeals, refunds, warranties, chargebacks and complex customer cases. |
+| Risk & Fraud | Transaction and account risk, fraud prevention, investigations and operational controls. |
+| Operational Quality | Independent case reviews, quality standards, calibration, service accuracy and improvement tracking across operational teams. |
+
+The COO coordinates Operations. Team leads manage specialists and daily service delivery. Operational Quality reports directly to the COO and reviews quality across teams.
+
+[Return to Structure overview](../structure.mdx)
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+---
+title: Product
+pagination_prev: structure
+pagination_next: structure/technology
+description: Product purpose, teams and responsibilities in Eldorado’s operating model.
+---
+
+**Purpose:** improve the buyer and seller experience and turn marketplace opportunities into valuable product capabilities.
+
+| Team | Responsibilities |
+| --- | --- |
+| Product Management | Product strategy, roadmaps, priorities and outcome measurement across discovery, categories, orders, seller tools, payments and operational workflows. |
+| Product Design | User research, interaction design, design consistency and accessible buyer and seller experiences. |
+
+Product Management owns what to improve and why. Product Design shapes the experience. Both work with Technology teams while remaining within Product.
+
+[Return to Structure overview](../structure.mdx)
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+---
+title: Technology
+pagination_prev: structure/product
+pagination_next: structure/operations
+description: Technology purpose, teams and responsibilities in Eldorado’s operating model.
+---
+
+**Purpose:** build and operate a secure, reliable marketplace and improve the effectiveness of engineering.
+
+| Team | Responsibilities |
+| --- | --- |
+| Product Engineering | Build and maintain marketplace capabilities, including search, orders, seller tools, checkout, wallet and operational tooling. |
+| Platform & IT | Platform services, delivery infrastructure, observability, reliability, performance, internal systems, employee devices and identity administration. |
+| Architecture & Security | Technical standards, system design, security architecture and secure engineering practices. |
+| Quality Engineering | Test strategy, automation, release quality and defect prevention. |
+| Data & AI | Analytics, experimentation, ranking, recommendations, marketplace ML and safe AI-assisted engineering workflows. |
+
+The CTO owns technology direction. The Head of Engineering leads engineering delivery through Group Engineering Managers and Engineering Managers. The AI Architect coordinates AI enablement within Data & AI, working with Architecture & Security and the other Technology teams. These are leadership roles within the five-team structure, not additional teams.
+
+[Return to Structure overview](../structure.mdx)