docs: align departments and add departmental squads
Build and publish Eldorado documentation / build (pull_request) Successful in 31s
Build and publish Eldorado documentation / build (pull_request) Successful in 31s
This commit is contained in:
1 parent
5bc1263be0
commit
01e2b4df39
3 files changed
+146
-33
No files matched your search
@@ -24,7 +24,7 @@ Functional leaders translate company priorities into departmental plans. Team le
|
||||
|
||||
## Departments and teams
|
||||
|
||||
Product has **two teams** and Technology has **five teams**. Each team belongs to one department, with its own leadership and responsibilities. The departments collaborate on delivery without sharing team ownership.
|
||||
Product has **two teams** and Technology has **five teams**. Operations, Marketing, Finance & Accounting, and HR & Administration each have **one squad** covering their departmental workstreams. Each team belongs to one department, with its own leadership and responsibilities. The departments collaborate on delivery without sharing team ownership.
|
||||
|
||||
### Product
|
||||
|
||||
@@ -55,7 +55,9 @@ The CTO owns technology direction. The Head of Engineering leads engineering del
|
||||
|
||||
**Purpose:** keep marketplace trading dependable and resolve customer issues fairly and efficiently.
|
||||
|
||||
| Team | Responsibilities |
|
||||
**Operations Squad** delivers the department’s responsibilities across the following workstreams.
|
||||
|
||||
| Workstream | Responsibilities |
|
||||
| --- | --- |
|
||||
| Customer Support | Buyer and seller assistance, knowledge management, self-service and support workflow automation. |
|
||||
| Trust & Resolution | Disputes, appeals, refunds, warranties, chargebacks and complex customer cases. |
|
||||
@@ -68,7 +70,9 @@ The COO coordinates Operations. Team leads manage specialists and daily service
|
||||
|
||||
**Purpose:** attract and retain customers, build the Eldorado brand and grow marketplace demand.
|
||||
|
||||
| Team / workstream | Responsibilities |
|
||||
**Marketing Squad** delivers the department’s responsibilities across the following workstreams.
|
||||
|
||||
| Workstream | Responsibilities |
|
||||
| --- | --- |
|
||||
| Brand & Community | Brand positioning, campaigns, organic social, community and brand partnerships. |
|
||||
| Creative | Campaign concepts, visual assets and performance creative. |
|
||||
@@ -83,7 +87,9 @@ The CMO coordinates Marketing. The Brand Team Lead owns Brand & Community, with
|
||||
|
||||
**Purpose:** maintain financial control, support business decisions and keep marketplace money flows dependable.
|
||||
|
||||
| Team / function | Responsibilities |
|
||||
**Finance & Accounting Squad** delivers the department’s responsibilities across the following workstreams.
|
||||
|
||||
| Workstream | Responsibilities |
|
||||
| --- | --- |
|
||||
| Financial Planning & Analysis | Budgets, forecasts, profitability, management reporting and investment analysis. |
|
||||
| Accounting, Tax & Controls | Accounting, financial reporting, tax, audit coordination and internal controls. |
|
||||
@@ -95,7 +101,9 @@ The CFO coordinates Finance & Accounting and works with executive leadership on
|
||||
|
||||
**Purpose:** help teams attract, develop and retain people and provide an effective working environment.
|
||||
|
||||
| Team | Responsibilities |
|
||||
**People & Administration Squad** delivers the department’s responsibilities across the following workstreams.
|
||||
|
||||
| Workstream | Responsibilities |
|
||||
| --- | --- |
|
||||
| Talent Acquisition | Recruitment, candidate experience, hiring coordination and workforce demand support. |
|
||||
| People Operations | Employee onboarding, development, performance processes, policies and employee experience. |
|
||||
|
||||
Reference in new issue
Block a user