docs: align departments and add departmental squads
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jarvis-at-skic committed 2026-10-04 08:50:28 +00:00
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@@ -24,7 +24,7 @@ Functional leaders translate company priorities into departmental plans. Team le
## Departments and teams
Product has **two teams** and Technology has **five teams**. Each team belongs to one department, with its own leadership and responsibilities. The departments collaborate on delivery without sharing team ownership.
Product has **two teams** and Technology has **five teams**. Operations, Marketing, Finance & Accounting, and HR & Administration each have **one squad** covering their departmental workstreams. Each team belongs to one department, with its own leadership and responsibilities. The departments collaborate on delivery without sharing team ownership.
### Product
@@ -55,7 +55,9 @@ The CTO owns technology direction. The Head of Engineering leads engineering del
**Purpose:** keep marketplace trading dependable and resolve customer issues fairly and efficiently.
| Team | Responsibilities |
**Operations Squad** delivers the department’s responsibilities across the following workstreams.
| Workstream | Responsibilities |
| --- | --- |
| Customer Support | Buyer and seller assistance, knowledge management, self-service and support workflow automation. |
| Trust & Resolution | Disputes, appeals, refunds, warranties, chargebacks and complex customer cases. |
@@ -68,7 +70,9 @@ The COO coordinates Operations. Team leads manage specialists and daily service
**Purpose:** attract and retain customers, build the Eldorado brand and grow marketplace demand.
| Team / workstream | Responsibilities |
**Marketing Squad** delivers the department’s responsibilities across the following workstreams.
| Workstream | Responsibilities |
| --- | --- |
| Brand & Community | Brand positioning, campaigns, organic social, community and brand partnerships. |
| Creative | Campaign concepts, visual assets and performance creative. |
@@ -83,7 +87,9 @@ The CMO coordinates Marketing. The Brand Team Lead owns Brand & Community, with
**Purpose:** maintain financial control, support business decisions and keep marketplace money flows dependable.
| Team / function | Responsibilities |
**Finance & Accounting Squad** delivers the department’s responsibilities across the following workstreams.
| Workstream | Responsibilities |
| --- | --- |
| Financial Planning & Analysis | Budgets, forecasts, profitability, management reporting and investment analysis. |
| Accounting, Tax & Controls | Accounting, financial reporting, tax, audit coordination and internal controls. |
@@ -95,7 +101,9 @@ The CFO coordinates Finance & Accounting and works with executive leadership on
**Purpose:** help teams attract, develop and retain people and provide an effective working environment.
| Team | Responsibilities |
**People & Administration Squad** delivers the department’s responsibilities across the following workstreams.
| Workstream | Responsibilities |
| --- | --- |
| Talent Acquisition | Recruitment, candidate experience, hiring coordination and workforce demand support. |
| People Operations | Employee onboarding, development, performance processes, policies and employee experience. |